Intelligent automation and robotic process automation are not only making business processes easier for internal teams, but they’re also making a positive impact on the customer experience.
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The operational technology (OT) associated with our nation’s critical infrastructure is increasingly at risk. This article explores some of the trends that are exacerbating this issue, and dives into methods for protecting OT systems.
IT teams are under a lot of pressure to support constantly evolving products and services. Shifting trends and innovation in enterprise tech will push organizations to streamline tools and adopt new service management methodologies.
To combat the talent shortage in IT, many organizations are choosing to leverage managed service providers (MSPs) to achieve their goals. Here are six tips for how to successfully implement MSPs in your business.
A proactive cybersecurity program is necessary to safeguard critical infrastructure.
Cooperative contracts have been increasing in popularity as they offer many advantages, including better negotiation strength, competitive rates, cost reduction to the requesting agency, and, most importantly, faster procurement. Learn how Sourcewell can help your organization.
After 3 years of metrics, it’s clear that automation has a place in your service desk—and can provide solid ROI in a short time.
Digital data sharing is the key to a resilient supply chain. It can streamline information across carriers, improve customer experience, and protect the supply chain industry from future disruption.
Career mobility is essential to unlocking the full potential of neurodivergent workers.