ServiceNow

Optimize your ServiceNow investment and drive innovation.

The business relies on IT to quietly resolve incidents, track performance, and keep your workforce running smoothly.

ServiceNow can revolutionize your environment, allowing you to automate processes, consolidate services, and take advantage of long-term cost savings. But it can be a challenging journey. Let us help you navigate it. 

Take control

ServiceNow provides the visibility and data you need to take control of your environment – from configuration, asset, and cost management to day-to-day task and project management. But fully leveraging the power of the platform depends on understanding your environment, your users and their work. This is CAI's approach:  Gain greater visibility into your data. Optimize your IT environment. Improve your employee experience. Get more done.

Maximize value

You need to know you are getting the most out of your ServiceNow investment. And that it is deployed to maximize business outcomes. CAI experts understand the intricacies of IT systems and processes and know how to “look under the rocks” in even the most complex environments. By standardizing for efficiency and simplifying the employee experience, you’ll see the significant upsides of less risk and more savings.

Think outside the box

Progressive IT organizations are taking advantage of automation, artificial intelligence and other emerging technologies to extend their ServiceNow platforms for maximum impact. This means understanding the true capabilities of the tools on the market today – and knowing where and when they make business sense. CAI doesn’t believe in prepackaged solutions – we partner with companies to prepare them for tomorrow and propel them into the future.

Success Story: Fast-food restaurant

The IT team at a fast-food restaurant that serves millions of customers a day needed to resolve incidents more quickly – both in the service desk and in the online self-service portal – so employees could get back to work. By integrating AI capabilities and a chatbot into the company’s ServiceNow environment, the company reduced its average incident resolution by eight minutes, totaling two million minutes of resolution time in 2018 alone - an estimated $1.5 million in savings.


What We Do

Platform support

We provide on-demand break-fix, development and administrative support that allows you to focus on outcomes.

Application development

CAI’s experts can rapidly develop custom business applications, legacy digitization and process automation that extend the power of the ServiceNow platform – and your investment.

Training

We deliver ServiceNow-certified and custom training to satisfy your specific environment and compliance needs.

Consulting and implementation

CAI provides a unique combination of experience and best-practice expertise to help you resolve problems in your environment and take your organization to the next level.

LEARN MORE

Already use ServiceNow?

Learn more about ionSales, CAI's ServiceNow application that provides your sales and marketing teams with the data they need, when they need it.

Check out ionSales

NEXT STEP

Partner with CAI

Want to learn more about how CAI's experience and expertise can help your ServiceNow initiative succeed? We'd love to talk about your specific needs and identify ways we can help.

Get in touch