Resolve common service desk support issues in 7 seconds

Improve customer and employee experiences through next-generation artificial intelligence (AI) capabilities at the service desk with CAI and Moveworks

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An intelligent service desk gets people back on track quickly

The adoption of conversational AI and automation equates to instant answers without the need to open a service desk ticket. CAI shifts left to reinvent your service desk with Moveworks conversational AI and automation tools that integrate with your ITSM platform to deliver customer satisfaction.

Modernized service desk solutions increase productivity by reducing employee downtime.

With the use of virtual agents, simple tasks can be resolved within seconds—password resets, VPN connection issues, software orders, and many more common requests received by employee support functions.

500,000 The number of end-users CAI's Service Desk supports globally
96% Customer satisfaction rating of global users of the CAI Service Desk
7 seconds The time it takes Moveworks to resolve common service desk issues

“Today, people expect immediate resolution of their challenges. The combination of CAI’s leadership in service desk offerings and Moveworks’ leadership in conversational AI allows us to meet and exceed those expectations. By infusing conversational AI into CAI’s Service Desk offerings, joint customers experience significant efficiency gains and an overall improved user experience.”

Varun Singh professional photo Varun Singh Co-founder and President, Moveworks

Webinar On-Demand: Generative AI and large language models in IT service and support

In this webinar on-demand, you’ll learn:

  • Where are we today in thinking about applying these powerful tools to improve IT service and support?
  • What are some widely shared misconceptions about LLMs that IT leaders need to avoid?
  • What’s needed to prepare for and successfully execute a large language model implementation that will help your teams deliver superior IT support and service management?
  • How can IT leaders convince financial decision-makers to invest appropriately, and continue investing, in LLM?

“Conversational AI is rapidly evolving and modernizing service desks to further enhance the customer experience. Now is the time to invest in this technology that will enable better outcomes for our clients and their organizations. We are proud to partner with Moveworks to deliver innovative solutions to increase productivity by reducing downtime through faster resolution of support issues.”

matt peters professional photo Matt Peters Chief Technology Officer, CAI

Who is CAI?

CAI is a global services firm with over 8,700 associates worldwide. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what’s right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Let CAI help you realize the benefits of a modernized service desk for higher productivity, reduced downtime, and happier employees and customers.