Providing staff and technical expertise to boost efficiency
U.S. transit authorities have a big job to do—they’re responsible for managing and regulating everything related to transportation infrastructure, such as roads, bridges, and traffic codes. Managing subways, trains, and other public transportation vehicles (and their routes) also falls under the transit authority’s domain.
In one city, a major metropolitan transit authority serves as a beacon of innovation and efficiency, with thousands of international travelers and commuters passing through the city every day.
A vision of modernization for transit system technology
With a steadily increasing number of riders on public transit, the transit authority wanted to optimize their technology to meet future demand. Because they were reliant on legacy applications, they were bogged down by data inconsistencies and integration issues. They knew they needed more than a quick fix for their technical conundrums, and the arrival of new leadership in 2022 marked a turning point. Known for their hands-on approach to public transit, the new leadership provided a clear vision.
They set out to make the transit authority an innovator in digital integration, making public transportation more accessible and efficient for all users. In 2023, this vision materialized into a comprehensive digital modernization project, with CAI as a key partner. The support CAI provided the organization went beyond merely staffing positions—it enabled the transformation of how the entire transit system operates.
Critical application development and support beyond staffing
The collaboration with CAI was not just about filling roles; it was about leveraging a trusted partner to drive transformation and improve the user experience for tourists and travelers. By providing the organization with a blend of project managers, data architects, mobile developers, and data engineers, CAI facilitated the creation of two applications that redefined the city’s transit experience.
By strategically navigating away from legacy technology, this organization fully embraced application modernization, and at the heart of their efforts are two groundbreaking applications: a multi-platform payment solution and a trip planning app. Both played a crucial role in enhancing the user experience.
Open payment app
This new application centralizes payment solutions for transit systems, allowing users to manage their accounts seamlessly via mobile devices. With the integration of Apple Pay and other online payment methods, users can now add funds and pass through gates with ease.
Trip planning app
Designed for real-time planning, this app provides transit users with live updates on bus and train schedules. It uses GPS data to offer precise information, allowing riders to plan their journeys efficiently.
Multi-platform payment solution
As transit authorities look to expand services or integrate newer technologies, centralized payment systems offer greater scalability. Adopting new features without overhauling the entire infrastructure becomes a manageable task instead of a daunting goal.
This application includes a new, open payment system. Previously, the transit authority’s legacy infrastructure allowed for limited payment options. This new system allows travelers to use their credit cards or mobile payment options to access the transit system without needing a specific card. This flexibility is particularly beneficial for international travelers and occasional riders.
By streamlining the transaction process and consolidating various payment methods into a single platform, users benefit from enhanced efficiency and reduced complexity. This centralization also greatly improves the security of these systems, since security measures can be uniformly applied across all transactions on a single platform. This reduces the risk of fraud and data leaks from transit technology, adding to the long-term benefits and positive impact on users.
Trip planning application
This innovative tool is essential for daily commuters, as well as visitors, navigating the bustling city. It also helps out-of-town travelers who are planning a trip determine the best possible travel route.
With these improved applications at their disposal, the transit agency has improved traveler experience while also boosting efficiencies and strengthening their security posture.
CAI enables modernization for public agencies
The implementation of these applications has been a game-changer for all users in metropolitan areas, significantly improving the transit experience. The data-driven approach not only refines routes and schedules but also offers invaluable insights into user behavior and demand. This enables the transit authority to distribute resources more effectively and enhance service delivery.
This story is a testament to the power of strategic partnerships and innovative thinking. By prioritizing digital modernization and partnerships, the transit authority has set a new standard for public transit systems. This initiative highlights how technology, when combined with skilled personnel, can drive meaningful change.
CAI has decades of experience helping transit authorities and other public agencies staff their operations, in addition to helping them with application modernization.
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