Managed Service Provider (MSP)
Achieve total contingent workforce program oversight, reduce administrative costs, and ensure compliance
Overview
Transform contingent staffing management and oversight
Why choose CAI for Managed Service Provider (MSP) programs
CAI has provided temporary or non-permanent contingent staffing management for commercial and public sector clients for over 20 years. Leveraging our extensive experience, proven methodologies, and advanced workforce and vendor management tools, we deliver total program visibility and empower clients with actionable data and predictive analytics.
Our MSP (Managed Service Provider) programs are highly configurable and can be tailored to meet unique organizational hiring processes, specific data requirements, and compliance with all relevant laws and regulations. CAI excels in master vendor MSP engagements, handling every aspect of a contingent workforce—from sourcing and recruiting to onboarding, invoicing, compliance, performance management, and offboarding.
CAI Managed Service Provider experience by the numbers
With over 20 years of experience managing large and complex MSP programs, CAI is a trusted leader in workforce solutions.
20+
Years providing workforce services
72
Workforce programs implemented
59,000+
Contract engagements since 2020
900+
Public sector clients served
2,000+
Active vendor partners across all programs
What We Do
Project-based and SOW service delivery and management
Statement of work (SOW) engagements allow you to accomplish project initiatives on either a time and materials (T&M) or fixed-price basis, with clearly defined milestones that ensure providers are paid upon successful completion. Project-based SOW engagements can be flexibly structured to account for all aspects of each project.
Resource fulfillment by the numbers
How and where CAI delivers on project work for SOW engagements.
1,400+
Total SOW engagements
200+
Agencies with SOW engagements
240+
Vendors with SOW engagements
$1K to $10M+
In SOW budget ranges
Payment services: Payroll and employer of record (EOR)
With CAI payroll and EOR services every aspect of your contingent workforce, from payroll processing to issue resolution and employee benefits administration, is managed in a comprehensive solution. Onboarding processes are facilitated by an expert CAI team, ensuring a smooth transition for your contingent staff.
Services procurement: Independent contractors
Expertly manage external services delivered by independent contractors (IC) and small consulting firms with CAI procurement services. Through MSP program guidance and oversight we ensure that all engagements meet state and federal regulations and are compliant with IC laws. This is managed in part by our Vendor Management System (VMS) which tracks compliance documentation.
"I think CAI’s is the best state contract we have, and I am working to get our other groups on board. Our local CAI Contract Manager is fantastic—she always gets us great candidates!"
Workforce management tools
Effectively manage and optimize the productivity of contingent resources with the comprehensive processes and features inherit in CAI. Positively impact short- and long-term workforce strategy with capabilities that enable data-driven decisions.
Program information portals
All active MSP (Managed Service Provider) programs have access to information portals that provide comprehensive details for hiring managers and suppliers. CAI synthesizes the full workforce management process for our clients, including requisition processing, contractor on/off-boarding, compliance, timesheet submissions and approvals, contractor performance management, supplier enrollment and performance oversight, supply chain management, and invoicing and payments. Access support materials, templates, reports, best practices, processes, and more aligned to active programs.
MSP program information portals
Success stories
Next steps
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Explore our services
We have provided services and solutions for our customers and partners for over 40 years. See how we can help your organization or enterprise.
Discover how we help industries
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