Evolving in the digital age
CAI provides technology services and IT consulting for financial industries, to help financial services organizations find new opportunities, reduce operational overhead, and deliver new tools and skills in the digital age.
Financial services firms are dependent on the flux of the economy, stressing a continual need for evolution and innovation. Now is the time to gain a competitive edge. Customers expect instant access to services from anywhere via their smartphones. Focusing on mobile banking and banking in the cloud can help organizations improve their overall customer experience.
Today’s banking customer expects better and faster results at a greater volume. Improving the digital customer experience with the right tools and technology to meet customers where they want to bank is the way of the future. CAI’s Sr. Service Delivery Manager, Matt Courtney talks about how CAI can help financial services companies find the right tools and technologies to deliver what their clients want—where they want it—and with ease.
CAI helps financial services define AI initiatives to improve customer satisfaction and reap the benefits of digitization.
CAI's custom technology solutions for the financial industry can help your organization reduce technical debt, operational costs, and the strain of on-going support of applications and the user base. We can help clients cut up to 40% operational costs out of their legacy system.
CAI recruits, hires, and trains an untapped, neurodiverse talent pool to fill IT positions in software development, software testing, and IT operations.
Delivering an outstanding digital experience is now the expectation of your customers. Banks need to leverage AI, analytics, and machine learning to find new customers, growth opportunities, and cost savings.Details
Delivering exceptional customer experience requires a balance of innovative thinking and operational efficiency.
Customers demand the convenience to perform any financial transaction at any time on the right device. Online transactions like payments, transfers, and applications for a loan or mortgage have to be accessible and functional on mobile devices. Customers have many banking options that deliver excellent user experience and AI-driven targeting, so your mobile experience needs to be personalized, flexible, and digitally savvy to make the cut.
With CAI's expertise in implementing IT solutions for banking, we help banks implement AI, machine learning, and analytics along with hyper-automation. We assess current systems to identify opportunities to reduce risk and improve operational efficiency—by as much as 40%—by funneling budget and critical resources to create new customer-focused projects. Optimizing security and efficiency first will allow you to focus on gathering the right data and analytics to build more personalized products and services.
AI is rapidly changing consumer expectations when it comes to banking and financial planning. Customers want faster service and recognize the ability of AI-driven chatbots to help them manage their budgets. This also allows banks to more readily identify and target credit-worthy customers when they are ready to borrow, improving the experience on both sides.
CAI's technology and IT consulting for finance organizations can help banks define their AI initiatives to deliver optimized customer experience and prepare for the future of digital banking.
Automation and RPA are not new technologies—many companies have implemented them. Hyper-automation streamlines processes that formerly could not be automated, lowering operational costs. Based on analyst insight, hyper-automation correlates to significant cost reduction, and the savings from operational improvements can fuel additional innovation projects, accelerating your transformation.
CAI helps organizations deploy hyper-automation to reduce manual processes, eliminate redundancy, and increase operational agility.
Digital transformation is the buzzword of the banking industry. But most of this buzz focuses on the "what" instead of the "how," making it hard to know where to start. Redirecting your operations and maintenance budget is the best funding source for innovation initiatives, but not at the expense of operations.
At CAI, we are crazy about efficiency; and can help you balance innovation with operational improvement initiatives and budgets. With our digital transformation for financial services, we help companies design a practical roadmap to increase operational efficiency by up to 40% and improve service desk performance 10% higher than the industry average.