Our Services

Service Desk Solutions

Provide excellent customer service while improving performance and reducing costs

Modernize your Service Desk

Is your current service desk experience antiquated? Do you experience poor response times, a lack of self-service options, and security concerns? Has the quality experience you provide to your customers diminished while the cost to maintain your service desk increases? Service desk outsourcing is what you need!

Expectations around the service desk experience are evolving and with that change, comes an increased expectation from customers. Outsourcing your IT helpdesk is an efficient option that allows you to leverage the most current technology, like automation, while reducing your overhead costs. Outsourcing your service desk means enlisting a third-party service to manage and resolve both basic user inquiries (Level 1) and more complex technical problems (Levels 2 and 3).

Why CAI for service desk outsourcing

Service desk outsourcing with CAI means you will have a long-term partner who will meet you where you currently are in your service desk modernization journey and work with you to develop a customer-centric experience. Our service desk support model provides a balanced approach to servicing everyone with carefully crafted artificial intelligent-powered solutions.

CAI’s framework for communication, reporting, and governance ensures a seamless service integration with stakeholders, ongoing improvements in service delivery, and oversight for a sustainable user experience.

Service Desk Engagement Journey and Roadmap
Figure 1: Image features two, three-column progression graphs. Progression graph main title is “Engagement journey and roadmap.” The first graph is directly underneath the title. All columns are topped with arrows pointing right. Column 1 title is “Start up,” and it has 6 bullets: Contract sign off; transition plan finalized; governance setup; talent mobilization; transition completion; knowledge institute setup. Column 2 title is “First 6 months,” and it has 4 bullets: Stabilization of services; SLA attainment; collect and evaluate data; revalidate opportunities. Column 3 title is “Month 7 onward,” and it has 10 bullets: Enhanced AI knowledge capabilities; intelligent triage; automated alerts and notifications; access provisioning; AI root cause analytics; AI focused ticket insights; AI driven knowledge management; repeatable workflow tasks; unified ticketing process; automated ticketing process. The second graph appears below the first. The top of the graph is an arrow pointing right. The first column title is “Stability,” with 1 bullet: Execute delivery plans and understand the environment. The second column title is “Innovation,” with 1 bullet: Stabilize operations and identify innovation opportunities. The third column title is “Total Experience,” with 1 bullet: Drive for total experience.; Overall pursuit of frictionless services.

CAI Service Desk customer support by the numbers

At CAI, our methodology focuses on making the shift from quality-centric to experience-centric, backed by an outcome-driven approach.
Regardless of where you are in your journey, CAI is your service desk outsourcing provider of choice.

30+

years of service desk solutions and support

130+

languages supported

95%

annual customer satisfaction rating

500,000+

global end users supported

90,000+

tickets handled per year

Let's talk!

Interested in providing excellent customer service while improving performance and reducing costs at your service desk? Let's chat about how to get started today.

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