Service Desk gets people back on track quickly
CAI's Service Desk solutions enable organizations to reduce issue resolution time and increase end-user satisfaction. Our service desk clients benefit from higher productivity, improved accuracy, and cost savings.
Automation drives self-service
The adoption of self-service portals and automation equates to instant answers without the need to open a service desk ticket. CAI shifts left to reinvent your service desk with automation tools and a ServiceNow platform to deliver customer satisfaction.
Measure service desk with CAI's Shift Left Index
The CAI Shift Left Index calculates five key data points: FLR, knowledge creation, self-service catalog items, contact volume, and customer satisfaction. The Index runs on a scale from -10 to +10 to reflect the maturity and productivity of your service desk. The chart below shows progress over time for a CAI client working to address certain service desk factors. Trend lines are depicted with a straight line, as seen in the graphic below.
Efficiency first for fast answers
Shift left for savings
The CAI Shift Left Index helps clients measure their goals, ROI on IT investments, and identify areas for improvement.
Service desk automation
Simple but time-consuming requests no longer need intervention from the service desk. CAI finds opportunities for automation to reduce number of contacts.
The service desk platform
CAI uses ServiceNow, the premier service management platform to deliver efficient end-user support.
Service desk automation
Robotic process automation (RPA) has already lowered the number of cases that require service desk attention. This opened the door for forward-thinking managers to trim budgets, free-up resources for other IT projects, and resolve more cases, faster.
DetailsAutomate service desk for self-service and happy customers
Let nothing stop you. Not even an application.
Automation is table stakes for service desk operations. Developing automated tools and processes helps service desk operators complete calls faster and enable customer self-service. CAI can help you discover the potential of service desk automation.
Automated chatbots
CAI has implemented AI-driven chatbots to help our clients reduce the cost-of-service delivery and the workload on call center employees.
Robotic process automation (RPA)
CAI is leading the charge with RPA implementations, helping our clients save time and money. And, more importantly, getting people back to work, faster.
AI is the future of service desk
CAI is working to implement AI in the call center to keep costs lower and improve end-user satisfaction!
The service desk platform
Your service desk personnel need the tools and information at their fingertips to solve problems fast. CAI is an elite ServiceNow partner, delivering highly efficient solutions for our clients. We also support HP Service Manager and BMC Remedy.
DetailsIT starts with a solid foundation
CAI leverages the full extent of ServiceNow and other standard platform tools and process automation to provide superior end-user satisfaction and reduce costs. Our service desk clients get the benefits of service management platforms without having to manage the details.
Organizations need to facilitate rapid innovation, time-to-market, and customer-centricity. However, they aren’t prepared to support continuous improvement or give teams the autonomy to completely restructure their work regime.
This shift requires enormous efforts to integrate people, processes, and tools to create tangible change and scale digital innovations. CAI offers DevOps consulting services that include implementation of DevOps strategies. Our services assist organizations to design their agile transformation, cultural change, and alignment with business objectives. Benefits derived from DevOps consulting services include:
DevOps strategy consulting
CAI helps customers bring together business, development, and operations teams to streamline the delivery process, support organizational agility, and reduce time-to-market. As DevOps service providers, we can help you prepare for, optimize, and manage DevOps journey.
DevOps managed services
CAI as a DevOps managed service provider frees you from toolchain management, training requirements, and ongoing monitoring so you can focus on innovation. Our automated feedback model allows companies to integrate and deliver continuously with dramatic results.
Cloud automation and migration
Modern technologies and deployment automation have enabled organizations to increase throughput at an extraordinary pace. CAI helps organizations take advantage of the cloud to automate and manage production, testing workloads on-demand across private and public clouds.
Related services
ServiceNow Offerings
Deploy ServiceNow solutions to maximize business outcomes, increase efficiency, simplify the employee experience, and significantly reduce risk.
Learn moreInfrastructure Services
CAI IT infrastructure services can improve your IT processes and make workflows more efficient without stretching budgets too thin. Our experts can 1) Assess your current IT environment, 2) Provide strategies to streamline operations, 3) Establish best practices, and 4) Tailor our services suite specifically for what you need.
Learn moreFeatured resources
Seeing the difference at the Service Desk
Global semiconductor manufacturer gets lightning-fast service desk support.
Read more →Automation at the Service Desk: Is this the new trend in 2022?
Understand the impact of automation on the Service Desk. Watch the webinar replay recordings from a discussion with UiPath on the future, optimism, and opportunities in the Service Desk arena.
Read more →Growing happy customers
A utility services company improves employee experience at its service desk.
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