Service Desk Solutions

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Overview

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chart showing how help desk outsourcing saves time and cost for better results over other workflows

Figure 1: Tracking progress with the shift-left index

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Our service desk clients benefit from higher productivity, improved accuracy, and cost savings.</p><h3 class=\"a-heading a-heading--heading-4\">Automation drives self-service</h3><p>The adoption of self-service portals and <a href=\"https://www.cai.io/resources/articles/maximize-roi-from-your-robotic-process-automation-rpa-part-4-the-service-desk-edition\">automation</a> equates to instant answers without the need to open a service desk ticket. CAI shifts left to reinvent your service desk with automation tools and a ServiceNow platform to deliver customer satisfaction.</p><h3 class=\"a-heading a-heading--heading-4\">Measure service desk with CAI's Shift Left Index</h3><p>To pivot toward the future and accurately measure efficiency, CAI has developed the Shift Left Index for modern service desks. The Index runs on a scale from -10 to +10 to reflect the maturity and productivity of your service desk. 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Capabilities

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ServiceNow® Offerings

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team discussion innovation technology

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Infrastructure Services

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team discussion innovation technology

Infrastructure

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Infrastructure Services

Related Services

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