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Service Desk Solutions
Provide excellent customer service while improving performance and reducing costs
We interviewed Christine, Quality Assurance Analyst, to gain insight into her experience working for enGen and how she helps to improve their website’s accessibility.
Tom Salvaggio President and CEO Read their bio →
5 best practices to secure your service desk
Security is everyone’s responsibility, and the service desk is a key player in maintaining and enhancing organizational security.
CAI Earns Newsweek’s America’s Greatest Workplaces for Diversity
Technology services firm wins diversity, equity and inclusion award for two years running
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Show the world your potential
Industrial supplier galvanizes IT services with CAI
CAI helps a global company improve its service desk and save money.
Key considerations for your company growth strategy
We’ll break down some notable growth signals, outlining business growth strategies that can help you improve the customer experience and stay ahead of the competition.
Hyperautomation: The practical approach to AI integration
By integrating various technologies, enhancing human capabilities, and automating complex tasks, hyperautomation presents a practical, comprehensive, and efficient way forward.
Leveraging best practices for improved service desk performance
Service desk best practices can save time, money, and resources, all while allowing organizations to better plan for the future and innovate.