All Resources

Resource filter


329 matching results


Service Desk Solutions

Provide excellent customer service while improving performance and reducing costs

Success Story

Meet Christine

We interviewed Christine, Quality Assurance Analyst, to gain insight into her experience working for enGen and how she helps to improve their website’s accessibility.

Our Leadership

Tom Salvaggio President and CEO Read their bio →

Thought Leadership

5 best practices to secure your service desk

Security is everyone’s responsibility, and the service desk is a key player in maintaining and enhancing organizational security.

Press Release

CAI Earns Newsweek’s America’s Greatest Workplaces for Diversity

Technology services firm wins diversity, equity and inclusion award for two years running

Join the Team

Show the world your potential

Success Story

Industrial supplier galvanizes IT services with CAI

CAI helps a global company improve its service desk and save money.


Key considerations for your company growth strategy

We’ll break down some notable growth signals, outlining business growth strategies that can help you improve the customer experience and stay ahead of the competition.

Thought Leadership

Hyperautomation: The practical approach to AI integration

By integrating various technologies, enhancing human capabilities, and automating complex tasks, hyperautomation presents a practical, comprehensive, and efficient way forward.


Leveraging best practices for improved service desk performance

Service desk best practices can save time, money, and resources, all while allowing organizations to better plan for the future and innovate.

Load more