Thought Leadership
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AI guidelines to encourage responsible use
In this article, we’ll explore some key considerations for your enterprise AI strategy, particularly regarding AI guidelines.
How workforce limitations impact health and human services budgeting
The workforce crisis in government agencies is disproportionately impacting health and human services. Without the necessary staff, optimizing and managing budgets becomes increasingly complicated. Here’s how your agency can address these
Generative AI: New ways to transform local government
Leveraging AI in local government can yield business and operational benefits for public sector organizations and the citizens they serve.
IT vendor management best practices for the public sector
When it comes to external contractors, public agencies have a lot to juggle. Utilizing IV&V in IT vendor management can make things easier.
How generative AI can improve CX at your contact center
Exploring the transformative power of an AI-powered service desk
How to create a persona-based service desk
The service desk is the face of IT, and customer service is more important than ever. In this article, we’ll explore some of the ways you can improve first-level resolution (FLR) and strengthen your service desk operations.
How AI can ensure JJDPA compliance in juvenile justice
Agencies can benefit from using AI for risk assessment, data collection, preprocessing, and model training in juvenile justice.
Understanding data breach response and recovery
Robust preparedness is key in cybersecurity resilience. In this article, we’ll explore some key considerations to help you be prepared for and protected against data breaches.
How strategic enterprise modernization can transform the public sector
Public agencies are struggling to stay ahead of evolving constituent expectations and operational constraints. Learn how strategic enterprise modernization can help.
Creating a culture of innovation within ADM
The creation of a culture of innovation within IT is the linchpin for unlocking a business's transformative potential.