Service
Industry
Type
Education and professional development for neurodivergent individuals
Working together, higher education and employers can develop the future workforce and help to close the underemployment gap for neurodivergent individuals.
How geospatial technology can transform US transportation
Geospatial technology solutions can help industry experts address America’s transportation problems and build more sustainable infrastructure for the future.
How intelligent automation improves customer experience
Intelligent automation and robotic process automation are not only making business processes easier for internal teams, but they’re also making a positive impact on the customer experience.
The importance of knowledge preservation during the great reshuffling
Did your best knowledge resource just leave?
Critical infrastructure and the rising threats to operational technology
The operational technology (OT) associated with our nation’s critical infrastructure is increasingly at risk. This article explores some of the trends that are exacerbating this issue, and dives into methods for protecting OT systems.
How to enable digital transformation in enterprise IT
IT teams are under a lot of pressure to support constantly evolving products and services. Shifting trends and innovation in enterprise tech will push organizations to streamline tools and adopt new service management methodologies.
IT outsourcing 2.0: Six tips for implementing managed service providers
To combat the talent shortage in IT, many organizations are choosing to leverage managed service providers (MSPs) to achieve their goals. Here are six tips for how to successfully implement MSPs in your business.
Protecting our country’s clean drinking water starts with strong cybersecurity strategies
A proactive cybersecurity program is necessary to safeguard critical infrastructure.
Cooperative purchasing advantages: Procure services faster through Sourcewell
Cooperative contracts have been increasing in popularity as they offer many advantages, including better negotiation strength, competitive rates, cost reduction to the requesting agency, and, most importantly, faster procurement. Learn how
Making the case for service desk automation
After 3 years of metrics, it’s clear that automation has a place in your service desk—and can provide solid ROI in a short time.