Thought Leadership

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Thought Leadership

IT vendor management best practices for the public sector

When it comes to external contractors, public agencies have a lot to juggle. Utilizing IV&V in IT vendor management can make things easier.

Thought Leadership

5 best practices to secure your service desk and contact center

Security is everyone’s responsibility, and the service desk is a key player in maintaining and enhancing organizational security.

Thought Leadership

How generative AI can improve CX at your contact center

Exploring the transformative power of an AI-powered service desk

Thought Leadership

How to create a persona-based service desk

The service desk is the face of IT, and customer service is more important than ever. In this article, we’ll explore some of the ways you can improve first-level resolution (FLR) and strengthen your service desk operations.

Thought Leadership

How AI can ensure JJDPA compliance in juvenile justice

Agencies can benefit from using AI for risk assessment, data collection, preprocessing, and model training in juvenile justice.

Thought Leadership

Understanding data breach response and recovery

Robust preparedness is key in cybersecurity resilience. In this article, we’ll explore some key considerations to help you be prepared for and protected against data breaches.

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How strategic enterprise modernization can transform the public sector

Public agencies are struggling to stay ahead of evolving constituent expectations and operational constraints. Learn how strategic enterprise modernization can help.

Thought Leadership

Creating a culture of innovation within ADM

The creation of a culture of innovation within IT is the linchpin for unlocking a business's transformative potential.

Thought Leadership

Best practices for a frictionless customer experience with your applications

Creating a frictionless ADM environment is essential for organizations to stay competitive and deliver exceptional user experiences. By embracing these best practices, companies can overcome maintenance barriers and achieve operational success.

Thought Leadership

Manage your risk with the revised NIST Cybersecurity Framework

The updated NIST CSF provides relevant and actionable guidance - understanding your current cybersecurity posture, identifying critical risks, and directing improvements.

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