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Thought Leadership

How intelligent automation improves customer experience

Intelligent automation and robotic process automation are not only making business processes easier for internal teams, but they’re also making a positive impact on the customer experience.
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Thought Leadership

The importance of knowledge preservation during the great reshuffling

Did your best knowledge resource just leave?
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Thought Leadership

Critical infrastructure and the rising threats to operational technology

The operational technology (OT) associated with our nation’s critical infrastructure is increasingly at risk. This article explores some of the trends that are exacerbating this issue, and dives into methods for protecting OT systems.
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Thought Leadership

How to enable digital transformation in enterprise IT

IT teams are under a lot of pressure to support constantly evolving products and services. Shifting trends and innovation in enterprise tech will push organizations to streamline tools and adopt new service management methodologies.
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Thought Leadership

IT outsourcing 2.0: Six tips for implementing managed service providers

To combat the talent shortage in IT, many organizations are choosing to leverage managed service providers (MSPs) to achieve their goals. Here are six tips for how to successfully implement MSPs in your business.
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Thought Leadership

Protecting our country’s clean drinking water starts with strong cybersecurity strategies

A proactive cybersecurity program is necessary to safeguard critical infrastructure.
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Thought Leadership

Cooperative purchasing advantages: Procure services faster through Sourcewell

Cooperative contracts have been increasing in popularity as they offer many advantages, including better negotiation strength, competitive rates, cost reduction to the requesting agency, and, most importantly, faster procurement. Learn how Sourcewell can help your organization.
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Thought Leadership

Making the case for service desk automation

After 3 years of metrics, it’s clear that automation has a place in your service desk—and can provide solid ROI in a short time.
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Thought Leadership

Digital data sharing is the key to a resilient supply chain

Digital data sharing is the key to a resilient supply chain. It can streamline information across carriers, improve customer experience, and protect the supply chain industry from future disruption.
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Thought Leadership

Lasting success for your neurodiversity program

Career mobility is essential to unlocking the full potential of neurodivergent workers.
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