Application Support
Application management services to maximize the value of your business solutions
Overview
Unlock the existing potential in your IT ecosystem with galvanizing application support services
Why CAI for Application Support
Transform your IT operation into a strategic business enabler with application managed services. Technology’s advancing complexities make it practically impossible for most businesses to manage their applications well with only in-house capabilities. You need a partner who can cover the gaps and extend the life of your applications to free up talent and realign focus where you need it most—delivering critical new business priorities.
Our expertise spans all major technologies, ensuring seamless management across diverse platforms. We prioritize continual improvement, cost optimization, and security while aligning our services with your goals, delivering responsive support, and engaging with your business community to deliver outcomes where they need it. Trust CAI to ensure your applications remain agile, efficient, and strategically aligned, driving your business success forward.
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What We Do
Application support
Keeping pace with advancing technology puts an increasing burden on your in-house application teams with every new platform, technology trend, security concern, and customer expectation. Simply operating your applications can easily saturate your team's capacity, limiting your ability to focus on the actual priorities of your business, and leaving no time for optimization.
CAI's managed application support and maintenance services are designed to shoulder the burden of supporting your applications so you can refocus your talent where you need it most while retaining full visibility and control.
The major features of CAI's application support services include:
- Comprehensive transition: Perform a complete knowledge capture and build a team tailored to support the exact technologies in your application portfolio
- Service desk integration: Establish processes to receive and manage user requests, whether via CAI's Service Desk team or your in-house team
- Improved visibility: Report on the exact work our team performs and the backlog of business demands for service
- Release management: Establish processes to upgrade, repair, and improve your applications on a predictable, reliable cadence
Expertise for every platform
The burden of new layers of technology being added over a series of decades is taking its toll on many organizations. Application portfolios are expansive and more complex than ever, making IT application support services and development difficult as businesses are challenged with maintaining everything from legacy mainframes to cutting-edge cloud solutions. At CAI, we understand the intricacies and landscape businesses face, and we know how to organize teams with technology expertise that ensure seamless support.
Our in-house talent, unparalleled network of vendors and partners, and robust recruiting capabilities allow us to source the right talent quickly and efficiently to build teams tailored to our clients' needs. Whether your portfolio includes IBM mainframes, client/server applications, legacy web systems, .NET, Java, Oracle, SQL Server, MySQL, Postgres, iOS, Android, on-premises systems, or cloud environments like Azure and AWS, we will build the team you need to cover every nuance of your applications.
Key components of our technology talent approach include:
- Knowledge capture to tailor our team to your environment
- Extensive vendor partnerships to source specialized skills
- In-house recruiting to fill positions rapidly with skilled professionals
- Tailored solutions for diverse technology landscapes
Application portfolio management
Maximize the value of your applications by taking a strategic approach to application portfolio management. When organizations treat applications as assets, they are able to balance immediate needs against evolving business and technology landscapes in order to make more thoughtful decisions and achieve sustainable growth and agility in their IT ecosystems.
CAI provides strategic application portfolio consulting to help you decide how best to gain value from applications. Through comprehensive application health assessments, we identify opportunities to extend the useful life of critical applications, contain costs, and plan for future transitions. We help prioritize adaptation and optimization to uncover potential savings, enhance performance, and improve support to key business areas, ensuring that applications remain efficient and aligned with organizational goals.
Our strategic application management services include:
- Complete application portfolio health assessments to evaluate the maintainability, security, and business alignment of your applications
- Investment analysis to categorize applications that need to be adapted to business changes, sustained, modernized, replaced, or retired
- Market assessment of commercial-off-the-shelf (COTS), software as a service (SaaS), or cloud-based platform solutions to meet business needs
For applications requiring investment, we offer robust Application Modernization services that prepare applications for modern environments integrating cutting-edge technologies. We facilitate seamless migrations to cloud solutions, ensuring agility and efficiency while minimizing disruption to existing operations.
Application ModernizationFeatured resources
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Success Story
Modernizing DOT systems: Boosting efficiency and cutting costs with cloud
Read this success story -
Thought Leadership
An IT governance framework to keep your applications relevant
Read this thought leadership -
eBooks and White papers
Ready. Set. Start your legacy application modernization journey
Get the eBook
Webinar On-Demand
Collaborating with end users to improve legacy modernization outcomes
Watch this on-demand webinar and learn from 3 guests who share best practices and challenges when modernizing a critical legacy application in the government transportation industry responsible for issuing over 400,000 permits annually. Hear about how and why these challenges started mounting and how the project team tackled these issues by integrating stakeholder feedback throughout the project to bring about positive outcomes for both our State DOT client and all permitting system end users.
Watch video with transcript →Customer experience management
The true value of IT lies in its ability to empower and enhance business operations. CAI’s approach to managing your applications prioritizes responsiveness and alignment with your business needs to ensure that our support methodology is geared towards enabling your success.
To drive improvements in customer experience, we provide:
- Clear service-level agreements (SLAs) to provide the assurance of predictable, reliable results
- Complete incident management, major incident management (MIM), and problem management services to ensure that issues are resolved quickly, and root causes are eliminated
- Alignment with your business leadership to maximize the value of your applications
We provide a support structure that listens to and acts on input from the business. We collect customer satisfaction metrics to gauge the effectiveness of our request fulfillment, incident management, and support to identify areas for enhancement. This feedback loop allows us to refine our processes, ensuring they remain closely aligned with business requirements.
Success stories

Paving the road to the future with CAI
CAI helps a Mid-Atlantic state transportation department deliver faster customer service with smart application development and maintenance services.
View this resource →
Finding a trusted partner for public sector with CAI
A state Department of Financial Services (DFS) digitalizes their operations, systems, and strategies through offloading application management to the experts.
View this resource →
Enhancing operational efficiency with CAI
CAI application management services help streamline workflow so major transit authority can save money and time and stay on track.
View this resource →Next steps
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Explore our services
We have provided services and solutions for our customers and partners for over 40 years. See how we can help your organization or enterprise.
Discover how we help industries
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