Overview

Unlock the existing potential in your IT ecosystem with galvanizing application support services

Why CAI for Application Support

Transform your IT operation into a strategic business enabler with application managed services. Technology’s advancing complexities make it practically impossible for most businesses to manage their applications well with only in-house capabilities. You need a partner who can cover the gaps and extend the life of your applications to free up talent and realign focus where you need it most—delivering critical new business priorities.

Our expertise spans all major technologies, ensuring seamless management across diverse platforms. We prioritize continual improvement, cost optimization, and security while aligning our services with your goals, delivering responsive support, and engaging with your business community to deliver outcomes where they need it. Trust CAI to ensure your applications remain agile, efficient, and strategically aligned, driving your business success forward.

CAI by the numbers

109 Current clients receiving managed applications support
1,285 Staff providing app support
350 Applications supported at our largest account
99% SLA achievement
37 years Longest client relationship

What We Do

Application support

Keeping pace with advancing technology puts an increasing burden on your in-house application teams with every new platform, technology trend, security concern, and customer expectation. Simply operating your applications can easily saturate your team's capacity, limiting your ability to focus on the actual priorities of your business, and leaving no time for optimization.

CAI's managed application support and maintenance services are designed to shoulder the burden of supporting your applications so you can refocus your talent where you need it most while retaining full visibility and control.

The major features of CAI's application support services include:

  • Comprehensive transition: Perform a complete knowledge capture and build a team tailored to support the exact technologies in your application portfolio
  • Service desk integration: Establish processes to receive and manage user requests, whether via CAI's Service Desk team or your in-house team
  • Improved visibility: Report on the exact work our team performs and the backlog of business demands for service
  • Release management: Establish processes to upgrade, repair, and improve your applications on a predictable, reliable cadence
Service Desk

Expertise for every platform

The burden of new layers of technology being added over a series of decades is taking its toll on many organizations. Application portfolios are expansive and more complex than ever, making IT application support services and development difficult as businesses are challenged with maintaining everything from legacy mainframes to cutting-edge cloud solutions. At CAI, we understand the intricacies and landscape businesses face, and we know how to organize teams with technology expertise that ensure seamless support.

Our in-house talent, unparalleled network of vendors and partners, and robust recruiting capabilities allow us to source the right talent quickly and efficiently to build teams tailored to our clients' needs. Whether your portfolio includes IBM mainframes, client/server applications, legacy web systems, .NET, Java, Oracle, SQL Server, MySQL, Postgres, iOS, Android, on-premises systems, or cloud environments like Azure and AWS, we will build the team you need to cover every nuance of your applications.

Key components of our technology talent approach include:

  • Knowledge capture to tailor our team to your environment
  • Extensive vendor partnerships to source specialized skills
  • In-house recruiting to fill positions rapidly with skilled professionals
  • Tailored solutions for diverse technology landscapes

CAI places thousands of technology roles annually

CAI leverages its extensive network of vendors and partners, along with robust in-house recruiting capabilities, to swiftly source and place skilled professionals across a wide array of technology roles.


Application portfolio management

Maximize the value of your applications by taking a strategic approach to application portfolio management. When organizations treat applications as assets, they are able to balance immediate needs against evolving business and technology landscapes in order to make more thoughtful decisions and achieve sustainable growth and agility in their IT ecosystems.

CAI provides strategic application portfolio consulting to help you decide how best to gain value from applications. Through comprehensive application health assessments, we identify opportunities to extend the useful life of critical applications, contain costs, and plan for future transitions. We help prioritize adaptation and optimization to uncover potential savings, enhance performance, and improve support to key business areas, ensuring that applications remain efficient and aligned with organizational goals.

Our strategic application management services include:

  • Complete application portfolio health assessments to evaluate the maintainability, security, and business alignment of your applications
  • Investment analysis to categorize applications that need to be adapted to business changes, sustained, modernized, replaced, or retired
  • Market assessment of commercial-off-the-shelf (COTS), software as a service (SaaS), or cloud-based platform solutions to meet business needs

For applications requiring investment, we offer robust Application Modernization services that prepare applications for modern environments integrating cutting-edge technologies. We facilitate seamless migrations to cloud solutions, ensuring agility and efficiency while minimizing disruption to existing operations.

Application Modernization

Webinar On-Demand

Collaborating with end users to improve legacy modernization outcomes

Watch this on-demand webinar and learn from 3 guests who share best practices and challenges when modernizing a critical legacy application in the government transportation industry responsible for issuing over 400,000 permits annually. Hear about how and why these challenges started mounting and how the project team tackled these issues by integrating stakeholder feedback throughout the project to bring about positive outcomes for both our State DOT client and all permitting system end users.

Watch video with transcript →

Customer experience management

The true value of IT lies in its ability to empower and enhance business operations. CAI’s approach to managing your applications prioritizes responsiveness and alignment with your business needs to ensure that our support methodology is geared towards enabling your success.

To drive improvements in customer experience, we provide:

  • Clear service-level agreements (SLAs) to provide the assurance of predictable, reliable results
  • Complete incident management, major incident management (MIM), and problem management services to ensure that issues are resolved quickly, and root causes are eliminated
  • Alignment with your business leadership to maximize the value of your applications

We provide a support structure that listens to and acts on input from the business. We collect customer satisfaction metrics to gauge the effectiveness of our request fulfillment, incident management, and support to identify areas for enhancement. This feedback loop allows us to refine our processes, ensuring they remain closely aligned with business requirements.

Next steps

Follow one of the links below to find out more about what we do for our customers, employees, and communities.

Explore our services

We have provided services and solutions for our customers and partners for over 40 years. See how we can help your organization or enterprise.

View all services →

Discover how we help industries

Our business solutions can be applied to almost any industry. See a list of some of the industries we specialize in.

View all industries →

See how CAI cares

We Power the Possible™ by uniting talent and technology for our clients, colleagues, and communities. Learn more about our corporate social commitments.

Go to Corporate Social Responsibility →

Let's talk!

Interested in learning more? We'd love to connect and discuss the impact CAI could have on your organization.

All fields marked with * are required.

Please correct all errors below.
Please agree to our terms and conditions to continue.

For information about our collection and use of your personal information, our privacy and security practices and your data protection rights, please see our privacy policy and corresponding cookie policy.