Application Support

Expertise for every platform

The burden of new layers of technology being added over a series of decades is taking its toll on many organizations. Application portfolios are expansive and more complex than ever, making IT application support services and development difficult as businesses are challenged with maintaining everything from legacy mainframes to cutting-edge cloud solutions. At CAI, we understand the intricacies and landscape businesses face, and we know how to organize teams with technology expertise that ensure seamless support.

Our in-house talent, unparalleled network of vendors and partners, and robust recruiting capabilities allow us to source the right talent quickly and efficiently to build teams tailored to our clients' needs. Whether your portfolio includes IBM mainframes, client/server applications, legacy web systems, .NET, Java, Oracle, SQL Server, MySQL, Postgres, iOS, Android, on-premises systems, or cloud environments like Azure and AWS, we will build the team you need to cover every nuance of your applications.

Key components of our technology talent approach include:

• Knowledge capture to tailor our team to your environment
• Extensive vendor partnerships to source specialized skills
• In-house recruiting to fill positions rapidly with skilled professionals
• Tailored solutions for diverse technology landscapes

CAI places thousands of technology roles annually

CAI leverages its extensive network of vendors and partners, along with robust in-house recruiting capabilities, to swiftly source and place skilled professionals across a wide array of technology roles.

Application portfolio management

Maximize the value of your applications by taking a strategic approach to application portfolio management. When organizations treat applications as assets, they are able to balance immediate needs against evolving business and technology landscapes in order to make more thoughtful decisions and achieve sustainable growth and agility in their IT ecosystems.

CAI provides strategic application portfolio consulting to help you decide how best to gain value from applications. Through comprehensive application health assessments, we identify opportunities to extend the useful life of critical applications, contain costs, and plan for future transitions. We help prioritize adaptation and optimization to uncover potential savings, enhance performance, and improve support to key business areas, ensuring that applications remain efficient and aligned with organizational goals.

Our strategic application management services include:

• Complete application portfolio health assessments to evaluate the maintainability, security, and business alignment of your applications
• Investment analysis to categorize applications that need to be adapted to business changes, sustained, modernized, replaced, or retired
• Market assessment of commercial-off-the-shelf (COTS), software as a service (SaaS), or cloud-based platform solutions to meet business needs

For applications requiring investment, we offer robust Application Modernization services that prepare applications for modern environments integrating cutting-edge technologies. We facilitate seamless migrations to cloud solutions, ensuring agility and efficiency while minimizing disruption to existing operations.

Customer experience management

The true value of IT lies in its ability to empower and enhance business operations. CAI’s approach to managing your applications prioritizes responsiveness and alignment with your business needs to ensure that our support methodology is geared towards enabling your success.

To drive improvements in customer experience, we provide:

• Clear service-level agreements (SLAs) to provide the assurance of predictable, reliable results
• Complete incident management, major incident management (MIM), and problem management services to ensure that issues are resolved quickly, and root causes are eliminated
• Alignment with your business leadership to maximize the value of your applications

We provide a support structure that listens to and acts on input from the business. We collect customer satisfaction metrics to gauge the effectiveness of our request fulfillment, incident management, and support to identify areas for enhancement. This feedback loop allows us to refine our processes, ensuring they remain closely aligned with business requirements.