Enterprise Service Management (ESM)

Full-lifecycle services suite supported by comprehensive analytics to help you measure ROI and streamline business operations

Manage the end-to-end delivery of IT services for your customers

CAI has developed an enterprise service management (ESM) model that addresses your biggest IT challenges through automation and process maturity. Our ESM solutions reduce incident volumes, increase efficiency and drive effectiveness. If you have just started your IT enterprise management journey or graduated to integrations like HR case management or tackling global asset management, CAI’s enterprise service management workflow can be tailored to your specific needs.

Why CAI for enterprise service management

CAI enterprise service management extends beyond technology services to address your business-critical use cases. Whether you are looking to manage service demand via a common platform or speed up innovation and workflows by leveraging generative AI, CAI’s approach to ESM delivers measurable improvements to your business.

CAI ESM Service Offerings

Figure 1: The stair-step chart details services included in the CAI enterprise service management offering. The top step (far right) notes an encapsulation of business services for ESM. Included for step 2 is platform services, for which CAI is an Amazon Web Services (AWS) and Microsoft certified partner. Step 3 (middle) includes asset management – a resource for this offering is access to the International Association of Asset Managers. Step 4 references end user services, CAI is a Microsoft 365 partner. The final step (far left) details service desk offerings – CAI is a ServiceNow Elite Partner for implementation and managed services.
Business services Enterprise Service Management
Platform services AWS and Microsoft Certified Partner
Asset management International Association of Asset Managers
End user services Microsoft 365 partner
Service desk ServiceNow Elite Partner: Implementation and Managed Services