Application Development and Maintenance

Preventing disruption to millions of riders

CAI helps a transit agency protect its critical systems with a disaster recovery plan.

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CAI helps transit authority accelerate its digital strategies

Challenge

The transit agency for a major metropolitan city provides reliable transportation to 1.4 billion people and generates $2.6 billion in economic activity every year. Its fleet of more than 550 buses provides service along nearly 1,500 miles of road on more than 100 routes. The agency’s rail service involves more than 338 rail cars carrying passengers to 38 stations.

To keep the system running smoothly in the event of an outage or service disruption, the agency depends on a disaster recovery system configured to ensure operability and system restoration. However, the uninterruptible power supply (UPS) of the agency’s primary data center could support only 17 minutes of power, and it had no backup generator in place.

Solution

The agency looked to CAI for expertise in developing and implementing processes and procedures for the co-location of the client disaster recovery system. CAI leveraged its general professional services contract to provide resources to work with the agency’s technical staff to develop a disaster recovery plan for mission-critical systems and create and maintain sufficient protections to ensure continuity of service and full and proper recovery following system loss.

Results

CAI categorized all IT systems based on their business significance, purchased necessary equipment and licenses, configured and tested mission-critical systems at the primary data center, and developed processes for periodic disaster recovery testing. Today, the agency has a system designed to support critical IT systems and allow continuity of service in the event of a disaster or energy disruption.

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