Application Development and Maintenance

Managing day-to-day application work during high-value projects

In times when enterprise IT is not only tasked with innovating and modernizing but also with maintaining current service levels and customer experiences, balancing the two can be difficult.

Strained resources, new goals

The constant evolution of the digital landscape has companies facing increased pressure to stay ahead and embrace emerging trends and technologies. They’re looking to grow the business, expand their capabilities, and optimize processes wherever possible. A comprehensive plan and collaborative effort to modernize your enterprise is increasingly seen as a measure of business success, but where do you get started?

Many organizations are looking to modernize and rationalize their applications to remain competitive, improve user experience, and pay down technical debt. These initiatives can help streamline operations, cut costs, and encourage innovation. And while important, they can be time-consuming and require considerable resources. In times when enterprise IT is not only tasked with innovating and modernizing but also with maintaining current service levels and customer experiences, balancing the two can be difficult. Bandwidth constraints and talent shortages only exacerbate the issue, straining IT organizations even further. In most cases, additional resources with the right skillsets are needed to supplement existing teams and not disrupt service levels.

Maintaining service levels during high-value projects

As more and more companies look to upgrade their application environment, they are equally focused on maintaining existing service levels and keeping their end users happy. To help find this balance, businesses can work alongside a partner organization for application support and maintenance, application development, or any combination of these services. It’s important to consider the goals and needs of your business before deciding on where to work with a partner—an overview of each service is noted below.

Application maintenance:

Application maintenance helps keep your applications in their best shape—bringing flexibility, predictability, and experience. App maintenance keeps your organization secure from rising cyber threats by ensuring that features are up to date and any vulnerabilities are detected and resolved. Leveraging a managed services (MS) provider for your application maintenance means a trusted partner will manage application upkeep and optimization, freeing up your teams to look to higher-value projects like modernization and rationalization.

Application development:

Developing applications takes time and resources—outsourcing offloads the work to your partner organization, increasing your flexibility and ensuring you’re able to meet all business goals while still looking ahead. With a dedicated team focused on developing best-in-class applications, your enterprise IT team can focus on more targeted strategic initiatives while still completing development work.

By leveraging a technical partner for any or all of these functions, your enterprise IT teams can focus on paying down technical debt, modernizing and rationalizing your existing application suite, and planning for the future.

At CAI, we consider the most common challenges companies face when approaching an app maintenance or development project. We prioritize quality customer service, flexibility, and partnership—ensuring that we take an advisory approach beyond simply doing transactional work. Our ADM360 practice considers the entire lifecycle of an application when we assume work for our clients. With best practices in mind, we help those we work with reallocate their resources to focus on strategic work that can help their business grow.

For example, we worked alongside a longtime client of ours to optimize their application environment and help them solve major organizational challenges. The company came to CAI having accumulated considerable technical debt and struggling to improve the customer experience. Working alongside a capacity-based CAI team, the company offloaded the management and maintenance of key legacy applications. With our team managing these applications, our client was able to free up resources to focus on paying down business essential technical debt while further prioritizing the customer.

With a partner organization focusing on your day-to-day, your enterprise IT teams can focus on value-driving, cost-saving solutions. At CAI, our focus is to optimize delivery and business operations by identifying Intelligent Automation opportunities, further saving you time and money in the long run. And, working alongside an IT partner that manages your day-to-day, you can leverage the newest tools and technologies without compromising existing service levels or missing deadlines.

Balancing the day-to-day with future planning

Your organization demands efficiency, insight, and productivity from your teams—and management expects your technology to be scalable, cost-effective, and to produce fast results. In a time where the pressure to innovate is high, ensuring your organization is staying on top of your debts, paying them off, and modernizing your business can be the difference between remaining competitive in the market and falling behind. And while these initiatives are business-critical, they aren’t always realistic within your existing team structure. This is where you can leverage a trusted partner—and there are many options for your enterprise IT teams to consider. Working alongside a partner organization that is outcome-driven, business-centric, and agile can be the difference between innovating for the future and struggling to keep up.

CAI leverages industry best practices and state-of-the-art tools to help businesses and organizations decrease software application maintenance costs, manage resources, and streamline business-IT alignment and innovation efforts. Learn more about how your business can benefit from ADM360.

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