[Title image features an open-concept office environment with multiple work spaces on long desks. Three employees are standing to the right of the screen having a conversation. The CAI logo appears in white to the middle right of the screen. Text on the image appears in white to the right and below the logo, and reads, "CAI Presents Powering the possible with an ESM Health Check." The image transitions into a male speaker appearing on the screen.] 00:00:00 - 00:00:18 Jim Wootten Enterprises are struggling with end to end service management because of siloed support operations, resulting in challenges that reflect poorly on the CIO and the rest of the IT department. [The screen transitions to a white background. An animation of the CAI logo in blue appears as if it is being handwritten, beginning with the C and moving through the other two letters. Once complete, the logo shifts left, and the tagline, "We power the possible" appears in blue to the right of the logo. At the bottom center of the screen, www.cai.io appears. The screen transitions back to the male speaker. A blue block slides in from the right of the screen, and the white text, "Jim Wootten" appears as the topline of text, with "VP, Technology Solutions" appearing below it. The block slides to the right of the screen allowing the only image to be of the male speaker.] 00:00:18 - 00:00:55 Jim Hi, I'm Jim Wootten, Vice President of Technology Solutions at CAI. For over 20 years, I've worked with Senior Executives to improve customer experiences and reduce operational support costs by focusing on Enterprise Service Management, also known as ESM. Your internal and external customers expect clear communications, high service levels and quick, accurate answers. This requires a unified ESM solution. We know it's tough to slow down day to day activities and do a deep-dive work in ESM strategy. 00:00:55 - 00:01:21 Jim CAI can help. Our ESM 360 degree health check not only evaluates your service management processes, but your applications and your infrastructure. The end product is a technology-based service management roadmap that will help position your enterprise for the future. So the question is, “How do I improve service management across the enterprise while reducing operational support costs?” Let's explore that together. [A blue block slides in from the right of the screen. The CAI logo and tagline, "We power the possible" appear at the top left of the blue block. In the center of the blue block, the header "Our mission" appears in light blue, and below the header is the text "We unite talent and technology to power the possible for our clients, colleagues, and communities."] 00:01:21 - 00:01:50 Jim Sign up for an ESM health check to activate your service management transformation today, to make your IT team look like heroes. We are CAI. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, our colleagues, and our communities. [The screen transitions to a white background. An animation of the CAI logo in blue appears as if it is being handwritten, beginning with the C and moving through the other two letters. Once complete, the logo shifts left, and the tagline, "We power the possible" appears in blue to the right of the logo. At the bottom center of the screen, www.cai.io appears.]

Video

Powering the possible with an ESM Health Check

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Video description

CAI’s enterprise service management (ESM) Health Check includes a comprehensive analysis of your entire IT operation in relation to your business goals. Post-analysis, you will receive a customized roadmap including a remediation plan to execute along the way.

Watch this video to see how an ESM Health Check can help you identify and prioritize the steps in overcoming your infrastructure challenges.

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