Use your implementation as an opportunity to connect with your end users. Explaining "why things are happening," "how we will be impacted," and "what to expect" will go a long way in getting buy-in with your end user community. Communicate a consistent message in ample time for people to adjust to the change that ServiceNow® is bringing.
In addition we can provide training to help explain the ServiceNow® functionality to ensure your teams know how to perform their related tasks in the ServiceNow® environment. Whether this is creating and resolving incidents, submitting and approving change requests, or creating service catalog items, we can tailor a program that is role based and meets the needs of your teams.
Our standard offering is a train-the-trainer model, where we deliver content to a smaller group of individuals that will ultimately be delivering the training to your larger teams.
We can however, the do the full scale training for your if your organization does not have the resources to deliver the training. This type of training can be as hands-on as you'd like. Whether you want a formal lab-like setting or just a demonstration, we can accommodate. We can build lab exercises that participants complete during the session or that they take away to complete on their own time.