[A female speaker appears on screen. A white CAI logo is anchored at the bottom, left corner of the screen, with the tagline, "We power the possible" appearing to the right of the logo.] 00:00:01 - 00:00:15 Karen Murtagh ServiceNow workflows run your business. From IT, to HR, to operations and beyond. Behind those workflows, there's a team supporting the expansion of your investment, but finding and retaining the right blend of resources is more difficult and expensive than ever. [The screen transitions to a white background. An animation of the CAI logo in blue appears as if it is being handwritten, beginning with the C and moving through the other two letters. Once complete, the logo shifts left, and the tagline, "We power the possible" appears in blue to the right of the logo. At the bottom center of the screen, www.cai.io appears. The screen transitions back to the female speaker. A blue block slides in from the right of the screen, and the white text, "Karen Murtagh" appears as the topline of text, with "Client Executive" appearing below it. The block slides to the right of the screen allowing the only image to be of the female speaker.] 00:00:20 - 00:00:34 Karen I’m Karen Murtagh, Client Executive at CAI. I've been on the partner side of ServiceNow for over a decade, and while the platform's evolved tremendously, one thing has remained a constant: the pool of qualified, experienced resources can't keep pace with market demand. 00:00:35 - 00:00:58 Karen IT turnover was at 20% last year, so for many organizations, it's not a case of if key resources will leave but when. You can reduce the risk of key institutional knowledge also leaving with CAI managed services solutions. As the platform expands keeping resources trained on new application knowledge needs to keep pace. Throw in twice annual upgrades and it's tough for any team to keep up, while still performing day jobs. 00:00:59 - 00:01:22 Karen You don't want to miss out on opportunities to increase the ServiceNow ROI because you haven't had the time to plan for what's next. We can augment your team with collaborative specialized resources, aware of ServiceNow's roadmap and yours. My clients tell me they choose CAI for our flexibility, expertise, and value. There's no one size fits all model here. It's all about what works best for our clients and their budgets. [A blue block slides in from the right of the screen. The CAI logo and tagline, "We power the possible" appear at the top left of the blue block. In the center of the blue block, the header "Our mission" appears in light blue, and below the header is the text "We unite talent and technology to power the possible for our clients, colleagues, and communities."] 00:01:23 - 00:01:43 Karen Let's talk about what that could look like for you. We are CAI, an elite partner to ServiceNow. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. [The screen transitions to a white background. An animation of the CAI logo in blue appears as if it is being handwritten, beginning with the C and moving through the other two letters. Once complete, the logo shifts left, and the tagline, "We power the possible" appears in blue to the right of the logo. At the bottom center of the screen, www.cai.io appears.]

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