Your business has to fire on all cylinders – all the time. When an employee encounters an IT problem, their delay is the business’ delay. The service desk has to get them up and running again. And quickly!
But a great service desk is hard to maintain. Lengthy resolutions or inconsistent quality at the service desk wastes precious time and money. And the implications of one dissatisfied customer can be serious – a poor impression of the service desk often means a poor impression of the entire IT organization.
Changing the way you run your service desk can change the face of IT – and boost productivity across the enterprise.