Developed by the Cabinet Office, ITIL® (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM). It provides a framework of best practices, drawn from the public and private sectors. ITIL®'s adopt and adapt approach allows you to take what works and leave what doesn't. Learn how to apply consistent processes in your support organization to exceed customer expectations. We will give you the tools you need to plan, manage, and run your support organization better than you are today.
Get your team up to speed on ITIL® concepts and terminology in this three-day course. At the end of the course, participants will take the ITIL® Foundation exam.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:
The ITIL® Foundation examination is administered as part of the Day 3 agenda for this course.
IT Service Management process owners, managers, and team members.
This course can be delivered at CAI's training facility in Newark, Delaware or onsite at a client location.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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