ITIL® Foundation

Learning Services

Developed by the Cabinet Office, ITIL® (IT Infrastructure Library) is the most widely accepted approach to IT Service Management (ITSM). It provides a framework of best practices, drawn from the public and private sectors. ITIL®'s adopt and adapt approach allows you to take what works and leave what doesn't. Learn how to apply consistent processes in your support organization to exceed customer expectations. We will give you the tools you need to plan, manage, and run your support organization better than you are today.


ITIL® Foundation

Get your team up to speed on ITIL® concepts and terminology in this three-day course. At the end of the course, participants will take the ITIL® Foundation exam.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

  1. Understand the key concepts of service management
  2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  3. Understand the four dimensions of service management
  4. Understand the purpose and components of the ITIL service value system
  5. Understand the activities of the service value chain, and how they interconnect
  6. Know the purpose and key terms of 15 ITIL practices
  7. Understand 7 ITIL practices

The ITIL® Foundation examination is administered as part of the Day 3 agenda for this course.

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Who should attend?

IT Service Management process owners, managers, and team members.

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Where is it taught?

This course can be delivered at CAI's training facility in Newark, Delaware or onsite at a client location.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.