Overview

Enterprise service management for all business operations

Why CAI for your ServiceNow® provider

CAI is a ServiceNow Partner and ServiceNow managed services provider, helping clients realize the full value of the ServiceNow platform across all business operations.

The ServiceNow platform is the premier enterprise service management solution for IT, human resources, and other important business operations.

  • Licensing and implementation: As an authorized sales and services partner, CAI has experience helping companies get started right on the ServiceNow platform. Our unique approach is designed to empower your organization and educate your staff to ensure long-term success.
  • Fully managed services: In addition to providing services and support for organizations using the ServiceNow platform, CAI is an authorized ServiceNow managed service provider, offering a cost-effective turn-key deployment solution without the substantial initial investment.
  • Premium support: Ensuring ongoing support and governance for ServiceNow solutions can be challenging. Our premium support model of ServiceNow offerings provides a dedicated team ensuring a smooth updated system.

Delivering experience and success

CAI’s ServiceNow partnership is an investment in fulfilling client service needs. Delivery benchmarks tell the story.

12+ Years experience
30+ Certified technical consultants
6+ Years as elite partner
95% Retention rate

What We Do

ServiceNow and implementation

ServiceNow process design, roadmap, planning, and architectural design

Enhance your ServiceNow journey with CAI. CAI's ServiceNow implementation services have delivered hundreds of successful implementations since 2012. Our advisory, technical, and training teams are focused on planning and advancing client success. We partner with companies to prepare them for tomorrow and propel them into the future.

ServiceNow roadmap workshop

CAI helps clients assess the current state, understand challenges and goals, and then develops a plan that defines gaps and recommendations.

Implementation

We enhance the ServiceNow Implementation Methodology (SIM) by infusing training into the process for improved client experience and long-term success.

Upgrades and remediation

CAI helps companies correct underlying issues and ensure ongoing technical health while upgrading your tools to the latest version.

Featured resources

Platform support options

Customizable support

Once you’re up and running, CAI can help you maximize your investment with expert support for the ServiceNow platform. With a variety of support options, you can choose what works best for your needs and budget to better focus on outcomes. We’re here to help you be successful—start to finish.

Standard hourly support

When you need to fill a gap in your staffing or call an expert when things get busy, hourly support gives access to the expertise you need without being locked into one resource. Whether you need coaching through uncharted territory or some heavy lifting on a bigger project, our team is here for you.

Remote full-time employee (FTE) support

Your organizational needs may grow faster than you can staff them. Our remote FTE offering allocates a trained ServiceNow expert to your team without wait or risk.

Application support

CAI supports a wide range of applications in addition to the ServiceNow portfolio. We have the expertise to support your entire IT organization.

ServiceNow application development

Modernizing with ServiceNow solutions

Prepare for innovation with a modern, scalable platform. Your modernization journey starts with choosing the right tools for the job. ServiceNow solutions are ideal since they’re built with the future in mind. Get the peace of mind that comes from knowing you’re investing your resources wisely.

A modern platform for your organization

CAI designs all applications to be scalable and easily upgraded with consideration for best practices.

A secure application platform

All applications built on the platform are automatically scanned and subjected to security measures, eliminating the cost of extensive penetration testing and additional development to resolve vulnerabilities.

Low-code/no-code

ServiceNow’s low-code/no-code environment increases development velocity with lower-cost resources. CAI can build applications quickly, leveraging the ServiceNow platform infrastructure, security, and advanced services.

Success stories

Success Story

Pennsylvania county responds to customers faster with CAI

CAI helps a Pennsylvania county in the implementation of ServiceNow®.

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Success Story

Achieving IT service management optimization for the hospitality industry

Success story for application development and ServiceNow®. CAI helps a vacation planning company optimize and streamline its service desk operations.

View this resource →
Success Story

Leveraging ServiceNow® to achieve optimal performance at scale with CAI

A California Water District partnered with CAI to help them handle increased scale with a cloud-based, end-to-end ITSM platform.

View this resource →

Next steps

Follow one of the links below to find out more about what we do for our customers, employees, and communities.

Explore our services

We have provided services and solutions for our customers and partners for over 40 years. See how we can help your organization or enterprise.

View all services →

Discover how we help industries

Our business solutions can be applied to almost any industry. See a list of some of the industries we specialize in.

View all industries →

See how CAI cares

We Power the Possible™ by uniting talent and technology for our clients, colleagues, and communities. Learn more about our corporate social commitments.

Go to Corporate Social Responsibility →

*ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies.

Let's talk!

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