Intelligent Automation/RPA

Maximize ROI from your RPA: Part 3 – The human resources (HR) edition

An in-depth user guide for RPA implementation across the human resource department for improved customer satisfaction.

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What is RPA, and how can it upgrade your organizational efficiency?

With the ever-increasing pace of modern business, organizations look to automated tools to help them keep up. Robotic process automation (RPA) can help improve your organization's efficiency. RPA is a software program that can be taught to execute the tasks of a human operator. It can be used for a wide range of activities, including moving data from one system to another, interacting with disparate software applications, and pulling information from documents.

Powerful tools like RPA will affect the way we run organizations in the future. You can get greater productivity—and fewer errors—when you schedule your RPA system to handle repetitive tasks. This leaves your employees more time to focus on important, creative duties.

Real-world results proving benefits of RPA implantation in the HR functions:

people 10X faster onboarding Automation allows you to speed up the employee onboarding process
clock 40% time savings Automation reclaims your HR professionals’ time to allocate towards higher-value activities
calendar-date 4 months Time to achieve ROI after automating the payroll process

Meet your newest HR resource: RPA

RPA excels in performing detailed and repetitive work, so finding automation opportunities in your human resources operation is a great place to start. RPA can be used to automate repetitive and mundane tasks such as data entry for onboarding, reporting, timesheet processing, and payroll.

With RPA, HR professionals can dedicate more of their time to high-value, decision-making tasks that relate to employee retention and satisfaction. RPA will reduce costs, increase accuracy, and fulfill business processes in less time.

HR-specific benefits of RPA implementations:

Companies that implement RPA tools in their workplace see certain overall benefits including higher productivity, improved accuracy, and cost savings.

Beyond that, your HR organization could benefit in other ways, such as:

  • Improved productivity due to quick processing and data sharing
  • Reduced employee turnover thanks to heightened employee engagement
  • Lower risk from compliance or policy violations


Maximize your ROI with these 3 RPA HR use cases:

1. Onboarding/employee experience

Many HR organizations have a number of specialized SaaS applications for various processes. They have one for applicant tracking, another for payroll, a third for background screening, and a fourth for drug testing. During the hiring process, each step requires data to be copied and pasted from one system to another with precise timing to prevent delays.

RPA can take the mundane task of copying data into each system and automate the process end-to-end. Imagine automating all your HR steps so that simply pressing a “Hire” button triggers each process in sequence until finally, the employee arrives, ready to start work. This can allow HR representatives to invest ample time in this new employee’s initial experience—meaning that an employee is fully engaged and ready to start work on day 1. Automation can help you take a crucial step in becoming an “employer of choice.”

2. Payroll/rate changes

Automating payroll tasks can streamline processing, making them as efficient and accurate as possible. This can save your HR team time on tasks including changing rates, filing taxes, processing direct deposits, generating payroll reports, and calculating tax withholdings.

RPA bots can also verify data across systems. They can validate time records, reimbursement calculations, and more. This lowers the chance of delays, errors, or rework in payroll calculations.

Now you can automatically initiate updates among disparate systems and ensure data accuracy, data security, and happy, correctly paid employees. Using RPA to automate payroll saves time and energy for your HR resources.

3. Manage off-boarding process

For many companies, termination procedures are loosely tied together across email, desktop files, paper trails, and private conversations. Offboarding employees gracefully and consistently requires a sequential, multistep process where timeliness and reminders are important. Failure to remove ex-employees from corporate networks is not only bad business but risky business that could lead to preventable data breaches.

To prevent lapses and ensure adherence to company policy, organizations can use RPA to get rid of risky manual offboarding practices and replace them with automated digital workflows.

“There is tremendous automation opportunity in the underlying aspects of running an HR function, but the real opportunity this creates is elevating the people in the HR team to spend more time with people in the company, driving talent development, and creating a better employee experience.”

–Mandy Sebel, Chief People Officer, UiPath

Start your HR function on their RPA journey

Automating human resources processes can help ensure efficient, accurate, and timely results. Since those processes are so vital to a company, it’s important to get off to the right start.

RPA is a complex, constantly evolving technology, but it doesn’t have to be intimidating. Get expert guidance and a solution customized for the needs of your HR function. In the world of RPA, one size doesn’t fit all. Your business is unique—your solution should be too.

To learn more about CAI's custom RPA solutions and get expert guidance along your journey, contact our experts.

Series: Maximize ROI from your RPA

Read more in our 5-part series on maximizing your return on investment in RPA.

Maximize ROI from your RPA: Part 1 – The finance edition

Read more

Maximize ROI from your RPA: Part 2 – The claims edition

Read more

Maximize ROI from your RPA: Part 4 – The service desk edition

Read more

Maximize ROI from your RPA: Part 5 – The sales edition

Read more

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