Intelligent Automation/RPA Resource Library

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New York counties navigate AI adoption with the GovAI Trustmark dashboard
Success Story

New York counties navigate AI adoption with the GovAI Trustmark dashboard

Learn how NYSAC and CAI built GovAI Trustmark — a statewide platform helping local governments confidently evaluate and adopt AI tools through structured testing and knowledge-sharing.

The art of the ask: Mastering AI prompts for local government
Thought Leadership

The art of the ask: Mastering AI prompts for local government

Learn how you can use these AI prompt best practices to improve the effectiveness of AI in government.

Time to modernize with AI in grant administration
Thought Leadership

Time to modernize with AI in grant administration

Public agencies navigating the complicated nuances of federal funding can unlock new efficiency by using AI in grant management.

After the AI pilot, who keeps it running?
Thought Leadership

After the AI pilot, who keeps it running?

Many organizations will struggle with AI implementation challenges until they determine the “who” and “how” of AI lifecycle management.

Part 6: When the algorithm picks last and human bias kicks in
Thought Leadership

Part 6: When the algorithm picks last and human bias kicks in

How AI bias mitigation strategies and modernized data governance can produce accurate and ethically responsible workflow systems.

When innovation outpaces governance: What is an MCP server?
Thought Leadership

When innovation outpaces governance: What is an MCP server?

What organizations need to know about MCP adoption and how to build the proper governance guardrails to protect their digital ecosystems.

Strengthen your service desk with cybersecurity safeguarding
Thought Leadership

Strengthen your service desk with cybersecurity safeguarding

How organizations can dramatically strengthen their security posture by rethinking identity authentication at the service desk — and why your MSP has a responsibility to lead that conversation.

Why do AI projects fail? For the same reason that fitness resolutions do
Thought Leadership

Why do AI projects fail? For the same reason that fitness resolutions do

Both new AI endeavors and seeing gym membership benefits require small efforts over time to produce transformative outcomes and meaningful progress.

The transformative impact of AI in consulting and staffing industries
Thought Leadership

The transformative impact of AI in consulting and staffing industries

Exploring how Artificial Intelligence is revolutionizing consulting and staffing industries, reshaping business models, workforce dynamics, and delivering transformative value.

Navigating AI strategy in health and human services
Thought Leadership

Navigating AI strategy in health and human services

To ensure AI serves the public good, HHS agencies must adopt governance frameworks prioritizing ethical considerations from the outset.

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