Learning Services

CAI's training programs focus on practical application of best practices to ensure the skills learned are applicable back on the job.

The difference between success and failure often comes down to the skills and knowledge of your people.

CAI's Learning Services organization has been providing training programs and consulting services for its clients for over 20 years. We offer a variety of delivery options including on-site, off-site, and blended solutions.

Our goal is to provide your teams with the skills and knowledge they need to do their jobs better, faster, and with confidence. We blend best practices with real world expertise in a highly interactive and engaging environment. Whether your goal is to expand skills or to prepare for professional certification, CAI's Learning Services can help you achieve success.

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Our Learning Offerings

Business Analysis

The business analyst serves as the bridge between the business and IT. They collaborate with stakeholders to elicit requirements, analyze the current and future state to define the best strategy, verify and validate requirements, provide recommended solutions, and carry that through to solution measurement and analysis. This role is key in many organizations, yet many of the individuals in that role have not been given the training and tools needed to be effective in that position.

If your projects are failing because they suffer from unclear requirements, Business Analysis training will definitely help. CAI is an IIBA Endorsed Education Provider and would be delighted to share what we have learned with your teams. Click here to learn more about CAI's Business Analysis training offerings.

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Business analysis training
ITIL foundation training

ITIL® Foundation

IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT Service Management (ITSM) today, providing a framework of best practices drawn from both public and private sectors. Its adopt-and-adapt approach allows you to take what works and leave what doesn't.

Learn how to apply consistent processes in your support organization to exceed customer expectations. CAI’s ITIL® Certification Training will give you the tools you need to plan, manage, and run a more effective support organization.

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Project Management

Organizations invest millions of dollars each year in projects. The cost of a failed project can far exceed the dollars invested. Oftentimes, it’s the quality of project management that determines the success or failure of a project. CAI can help your teams get the practical skills they need to deliver projects on time and on budget – and even prepare for PMI® certification. CAI is a PMI Registered Education Provider.

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Project management training
Servicenow training


ServiceNow replaces unstructured work patterns with intelligent, automated workflows so IT, HR, security, customer service, and departments across the enterprise can work more efficiently. As a ServiceNow Authorized Training Partner, CAI can give your organization the skills it needs to use, administer, and build on the ServiceNow platform.

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Whether your goal is to expand skills or prepare for professional certification, CAI's Learning Services can help your teams succeed. 

Learn more about our services here. 

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