CAI's COVID-19 Policy

Protecting the Health and Safety of our clients and associates

CAI’s top priorities are the health and safety of our associates and the continuity of our clients' operations. We are committed to addressing our clients' concerns regarding COVID-19, also known as Coronavirus. Therefore, we are taking this opportunity to implement appropriate precautionary measures. These preventive measures are intended to effectively maintain efficiencies and productivity, as well as minimize the risk of exposure and spread within our offices and client work sites. 

The COVID-19 policy is consistent with the CAI Business Continuity Plan. We have made every effort to ensure both our client and CAI’s operations will continue without interruption and with limited impact on service delivery quality. The CAI Business Continuity Plan has prepared the organization with virtual and remote alternatives to support clients in the event of an emergency. 

For CAI associates working directly with client , they are directed to support/follow the guidelines and processes defined by the client. If at any time a CAI associate is asked or required to participate or do something that is not in alignment with the published guidelines, they are to speak with their CAI Manager immediately. For all other CAI associates, the guidelines defined below will be utilized until further notice.

Business Travel for CAI associates

There is a hold on all non-essential travel within the United States. Associates should make use of virtual meeting technology for calls/meetings and other remote technologies provided to continue to support day to day operations. If the travel is deemed essential, before making any travel plans, the trip must be cleared by a CAI manager and receive approval before making any arrangements.  

All international travel is restricted until otherwise notified. Travel guidelines will be re-assessed periodically, and associates will be updated if there are any changes.

Telecommute/working remotely

For associates working in a CAI office and are requesting to work from home, check with a CAI manager to determine the feasibility. Please keep in mind that certain positions will not support a work at home option for short or sustained periods.

For associates working at a client site, a CAI manager will engage in determining telecommuting options.  Each client site will have different requirements.

When telecommuting, CAI associates are expected to maintain a high level of performance and productivity.

Personal Preventive Measures

As a general reminder, listed below are the recommendations for everyday preventive actions to help prevent the spread of viruses:

Wash your hands often for at least 20 seconds. 

  • Wear a mask.
  • Use soap and hot water.
  • Use an alcohol-based hand sanitizer with at least 60% alcohol, if soap and water are not readily available.
  • Avoid handshakes and close personal contact whenever possible, especially with people who are or appear sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick or experiencing symptoms of illness.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

When in the office or at a client site, clean personal workspace items that are frequently touched, such as your desk, keyboard, and mouse.


Additional Resources/References

Given the rapidly changing situation, the CAI Benefits team will continue to monitor the status and provide updates as new information and details develop. 

As always, use common sense and exercise sound judgment. Take responsibility for the decisions you make and stay informed to keep you, your colleagues, and our clients healthy and safe. 

If you have additional questions or concerns, please contact the Benefits team at or your local CAI representative for more information.