Service Desk Resource Library
31 matching results
A trusted partner for global expansion
CAI helps a tax technology and solutions company grow their global support operations and improve the customer experience.
How generative AI can improve CX at your contact center
Exploring the transformative power of an AI-powered service desk
How to create a persona-based service desk
The service desk is the face of IT, and customer service is more important than ever. In this article, we’ll explore some of the ways you can improve first-level resolution (FLR) and strengthen your service desk operations.
Service desk evolution: How to exceed expectations
If your customer satisfaction rating today is less than 95%, attend this LinkedIn Live event to learn how your service desk can do better. Planning for tomorrow started yesterday.
Service Desk Solutions
Provide excellent customer service while improving performance and reducing costs
Supercharge contact center efficiency with generative AI
Talkdesk Webinar featuring CAI
5 best practices to secure your service desk and contact center
Security is everyone’s responsibility, and the service desk is a key player in maintaining and enhancing organizational security.
Top 2023 Takeaways: IT teams prioritize innovation and improvement
CAI delves into the many ways organizations are exploring modernization, innovation, and improvement of the internal and external customer experience. Read some top takeaways on optimizing and streamlining from CAI’s key resources.
Improving end-user experience for a global logistics firm
Learn how CAI provided global service desk support and better IT service management (ITSM) administration to improve customer satisfaction and service levels.
Powering the possible with an ESM Health Check
Watch this video to see how an ESM Health Check can help you identify and prioritize the steps in overcoming your infrastructure challenges.