Service Desk Resource Library

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Service Desk Solutions

Provide excellent customer service while improving performance and reducing costs

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Webinar On-Demand

Automation at the Service Desk: Is this the new trend in 2022?

Understand the impact of automation on the Service Desk. Watch the webinar replay recordings from a discussion with UiPath on the future, optimism, and opportunities in the Service Desk arena.

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Article

Maximize ROI from your RPA: Part 4 – The service desk edition

An in-depth use case detailing the benefits of RPA implementation in the service desk process.

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Thought Leadership

Measuring success at the service desk in a new way

An extended study and analysis on our last year's predictions about ‘What CIOs can expect from service desks over the next five years.’

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Success Story

Running more efficiently with CAI

CAI helps public sector turnpike improve processes and consolidate work to save state funds.

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Success Story

Seeing the difference at the Service Desk

Global semiconductor manufacturer gets lightning-fast service desk support.

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Thought Leadership

Service Desk 2025: What we can expect

Ground-breaking technologies like RPA, machine learning, AI, big data, etc. are paving the way for better customer experience, a realization of specific success parameters, cost-efficient strategies, and reallocation of resources to core

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Thought Leadership

Top 10 ways to improve first-level resolution rates

Even in these challenging times, the service desk is the face of IT. It sets the standard for customer experience and has a profound impact on organizational productivity. Under normal circumstances and today, high first-level resolution is the goal.

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Success Story

Growing happy customers

A utility services company improves employee experience at its service desk.

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Webinar On-Demand

Changing the end game: Service Desk 2025

Detailed analysis and outlook discussion on the state of the Service Desk till 2025—learn about the how, what, why, where, when and outlook of all the relevant aspects.

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