Service Desk Resource Library

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Service Desk Solutions

Provide excellent customer service while improving performance and reducing costs

Thought Leadership

5 best practices to secure your service desk

Security is everyone’s responsibility, and the service desk is a key player in maintaining and enhancing organizational security.

Success Story

Industrial supplier galvanizes IT services with CAI

CAI helps a global company improve its service desk and save money.


Leveraging best practices for improved service desk performance

Service desk best practices can save time, money, and resources, all while allowing organizations to better plan for the future and innovate.


Top 2023 Takeaways: IT teams prioritize innovation and improvement

CAI delves into the many ways organizations are exploring modernization, innovation, and improvement of the internal and external customer experience. Read some top takeaways on optimizing and streamlining from CAI’s key resources.

Success Story

Improving end-user experience for a global logistics firm

Learn how CAI provided global service desk support and better IT service management (ITSM) administration to improve customer satisfaction and service levels.


Powering the possible with an ESM Health Check

Watch this video to see how an ESM Health Check can help you identify and prioritize the steps in overcoming your infrastructure challenges.


Leverage automation to reimagine the service desk

Talkdesk interviewed CAI’s Matt Peters and Tom Grosso to discuss meeting rising customer expectations with service desk best practices.

Webinar On-Demand

Automation at the Service Desk: Is this the new trend in 2022?

Understand the impact of automation on the Service Desk. Watch the webinar replay recordings from a discussion with UiPath on the future, optimism, and opportunities in the Service Desk arena.

Webinar On-Demand

Understanding Enterprise Service Management (ESM)

Implementing an ESM can help eliminate redundancies and offer consistent delivery across complex organizations. In this 30-minute webinar, learn what ESM is, and how a service management platform can streamline workflows throughout all departments.

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