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Service Desk Resource Library


Generative AI and large language models in IT service and support

Join CAI, HDI and a panel of industry thought leaders to assess the current state of large language models (LLM) in IT service and support. We will share insights into...

Thought Leadership

Apply service desk principles to product support for better customer experience

Your product support organization can be a key differentiator in the growth of your company. Optimize the customer experience with these service desk best practices.

Thought Leadership

Does your service desk speak the right language?

The value of an onshore service desk that supports multiple languages.

Schedule your ESM Health Check

Ask the right questions about legacy integration, scalability, and security to uncover your vulnerabilities and risks Sign up today to get started


Service Desk Solutions

Provide excellent customer service while improving performance and reducing costs

Webinar On-Demand

Automation at the Service Desk: Is this the new trend in 2022?

Understand the impact of automation on the Service Desk. Watch the webinar replay recordings from a discussion with UiPath on the future, optimism, and opportunities in the Service Desk arena.


Maximize ROI from your RPA: Part 4 – The service desk edition

An in-depth use case detailing the benefits of RPA implementation in the service desk process.

Thought Leadership

Measuring success at the service desk in a new way

An extended study and analysis on our last year's predictions about ‘What CIOs can expect from service desks over the next five years.’

Success Story

Running more efficiently with CAI

CAI helps public sector turnpike improve processes and consolidate work to save state funds.

Success Story

Seeing the difference at the Service Desk

Global semiconductor manufacturer gets lightning-fast service desk support.

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