Service Desk Resource Library

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Success Story

A trusted partner for global expansion

CAI helps a tax technology and solutions company grow their global support operations and improve the customer experience.

Thought Leadership

5 best practices to secure your service desk and contact center

Security is everyone’s responsibility, and the service desk is a key player in maintaining and enhancing organizational security.

Thought Leadership

How generative AI can improve CX at your contact center

Exploring the transformative power of an AI-powered service desk

Thought Leadership

How to create a persona-based service desk

The service desk is the face of IT, and customer service is more important than ever. In this article, we’ll explore some of the ways you can improve first-level resolution (FLR) and strengthen your service desk operations.

Webinar On-Demand

Service desk evolution: How to exceed expectations

If your customer satisfaction rating today is less than 95%, attend this LinkedIn Live event to learn how your service desk can do better. Planning for tomorrow started yesterday.


Service Desk Solutions

Provide excellent customer service while improving performance and reducing costs

Webinar On-Demand

Supercharge contact center efficiency with generative AI

Talkdesk Webinar featuring CAI


Leveraging best practices for improved service desk performance

Service desk best practices can save time, money, and resources, all while allowing organizations to better plan for the future and innovate.


Top 2023 Takeaways: IT teams prioritize innovation and improvement

CAI delves into the many ways organizations are exploring modernization, innovation, and improvement of the internal and external customer experience. Read some top takeaways on optimizing and streamlining from CAI’s key resources.

Success Story

Improving end-user experience for a global logistics firm

Learn how CAI provided global service desk support and better IT service management (ITSM) administration to improve customer satisfaction and service levels.

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