Service Desk Resource Library

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Understanding Enterprise Service Management (ESM)

Implementing an ESM can help eliminate redundancies and offer consistent delivery across complex organizations. In this 30-minute webinar, learn what ESM is, and how a service management platform can streamline workflows throughout all departments.

Webinar On-Demand

Using next-gen AI to resolve service desk issues in 7 seconds

CAI Learning Series: The 3 Cs of Intelligent Automation. Session 4 - Using next-gen AI to resolve service desk issues in 7 seconds.

Thought Leadership

Modernize your service desk with conversational AI

New technology, greater potential with an AI service deskIT service and support professionals are excited about the possibilities for conversational artificial intelligence (AI) powered by large language models (LLM), such...

Press Release

CAI and Moveworks Leverage Conversational AI for Best-in-Class Service Desk Support

Partnership uses large language models and machine learning to resolve IT and HR challenges fast


Leveraging best practices for improved service desk performance

Service desk best practices can save time, money, and resources, all while allowing organizations to better plan for the future and innovate.

Success Story

Achieving IT service management optimization for the hospitality industry

Success story for application development and ServiceNow®. CAI helps a vacation planning company optimize and streamline its service desk operations.

Thought Leadership

Apply service desk principles to product support for better customer experience

Your product support organization can be a key differentiator in the growth of your company. Optimize the customer experience with these service desk best practices.

Thought Leadership

Does your service desk speak the right language?

The value of an onshore service desk that supports multiple languages.

Success Story

Industrial supplier galvanizes IT services with CAI

CAI helps a global company improve its service desk and save money.

Thought Leadership

Service Desk 2025: What we can expect

Ground-breaking technologies like RPA, machine learning, AI, big data, etc. are paving the way for better customer experience, a realization of specific success parameters, cost-efficient strategies, and reallocation of resources to core

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