Companies in almost every industry are experimenting with or deploying Robotic Process Automation (RPA) to save money, improve the customer experience, or improve accuracy and control of business functions.
RPA will revolutionize businesses in every sector, freeing human resources from low-value activities to focus less on repetitive tasks and more on building the business. High-volume, highly repetitive multi-step tasks will be assumed by programmable software agents that can execute faster and more accurately than a human, while simultaneously adhering to all validation rules.
Successfully adopting RPA is not a quick and easy path. Processes that are data-intensive, repetitive, rule-driven, sensitive, and able to be performed outside normal business hours can be easy enough to identify, but scripting and training for them can be a challenge. Most organizations today trust the humans in the process chain to ensure accuracy and course correction after anomalies. Placing a robot into a poorly-defined task can be costly, not because of licensing, but because of unidentified errors.
Today, software robots can be deployed to process sales orders or collections, monitor and patch servers, perform software installations or testing, administer benefits and payroll, assist in recruitment and onboarding, or perform compliance reporting. As these capabilities grow, solutions will evolve from mundane processes too complicated tasks like reading handwriting, interpreting contracts, and editing and correcting balance sheets. Regardless of industry, with the pace of acceleration of RPA, any organization not evaluating it today is in danger of being left behind tomorrow.
While some industries are more heavily invested than others, the top automation candidates cover a wide range of work:
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